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Wearing blue tooling "Lei Feng"
Shandong Taishan Petroleum is home to a group of dedicated employees who embody the spirit of Lei Feng in their daily work. They combine learning from the great example of Lei Feng with practical actions, offering warm and personalized services to their customers. One outstanding representative is Wang Hao, the manager of the Acer Gas Station. With years of experience in the industry, he constantly thinks about what his customers need and how he can improve their experiences. He goes above and beyond to solve problems for them, ensuring that the spirit of Lei Feng lives on through quiet, consistent efforts. His dedication has earned him widespread praise from both local and out-of-province customers.
One of the most remarkable examples of his service was when he helped a large textile factory. The factory had over 1,000 employees and more than 10 shuttle buses, but it faced a severe shortage of vehicles for purchasing lubricants. Wang Hao took the initiative to contact the factory’s management and offered to deliver "Great Wall" lubricant directly to the factory. This arrangement continued for three years, with 300 kg of lubricant delivered monthly. The factory leaders were deeply moved and praised Sinopec for not only providing quality products but also exceptional service.
Another instance involved a university student who was interning at a field site in Shandong. Due to high costs and the hassle of buying supplies individually, the students struggled with obtaining basic necessities. Wang Hao, recognizing the challenge, used the convenience of the Express Store to organize and deliver all the required washing supplies for each quarter, free of charge. This effort saved the school money on transportation and greatly improved the students’ satisfaction, earning him the nickname “Lei Feng in blue uniforms.â€
Wang Hao also demonstrated his kindness by helping a business owner who was abroad and unable to refill his fuel card. By arranging for the funds to be transferred directly to the company's account, Wang Hao ensured that the fuel card could still be recharged, preventing any delays in operations. The customer expressed deep gratitude, saying it was a huge relief for his logistics team.
During a heavy snowfall in December 2013, many drivers were hesitant to travel due to poor road conditions. Wang Hao anticipated this and sent text messages to customers in Hebei, reassuring them that the highway was safe and encouraging them to refuel. As a result, many drivers arrived early, and one even said, “I got on the road a day earlier and made an extra day’s worth of money. Thank you!â€
In addition, Wang Hao noticed that long-haul truck drivers often had to wait for hot water after refueling. To address this, he purchased four large thermos bottles filled with boiling water and placed them on the island for easy access. Drivers could now enjoy hot tea or fill their own bottles, improving their overall experience. Many drivers began to prefer refueling at his station, appreciating the thoughtful gesture.
At the Acer Gas Station, which is small but efficient, Wang Hao implemented a fast and smooth service system. During peak hours, he trained staff to work efficiently, greeting customers quickly and keeping lines moving. This led to a significant increase in daily sales, from less than 10 tons to over 45 tons. His efforts not only brought satisfaction to customers but also earned him recognition, including the title of “Top Ten Employees†from Shandong Petroleum Corporation and “Spiritual Civilization Construction Model (Advanced Individual)†from China Petrochemical Corporation.
Wang Hao’s story reflects the true essence of service—simple, kind, and impactful. Through his actions, he continues to inspire others and bring warmth and efficiency to every interaction.